How to reach support
Use the contact form and select the category closest to your question, or email Devory directly.
Support
Getting help with Devory
Devory is a small, actively developing team. Support today is handled directly rather than through a large ticketing system, and here is exactly how it works.
Open contact form
Account and access issues
Sign up or sign in at app.devory.app. If you have an access problem with your account or organisation, use the contact form and mention your organisation.
Billing support
Subscriptions are billed through Stripe and managed from Settings > Billing inside Devory Cloud. For a billing question the contact form reaches a real person.
Support FAQ
How do I get help with Devory today?
Use the contact form and select the category that matches your question. Devory is in active development, so response times can vary while the team is small.
Is there a guaranteed response time?
Not yet. Devory does not publish a guaranteed service-level response time for the current stage of the product. This will be revisited as support operations mature.
What do I do if I think I found a security issue?
Use the contact form and select the Security category so it reaches the right people. See the Security page for more detail on responsible reporting.
Where do billing questions go?
Use the contact form and select the Support category, or manage your subscription directly from Settings > Billing inside Devory Cloud.