Refund Policy

1. Current payment status

Devory Cloud offers real, live paid subscriptions (Builder, Professional, Studio and Team), purchased and billed through Stripe from inside Devory Cloud (Settings > Billing). This marketing website does not itself embed a checkout form.

2. When this policy applies

This policy applies to any payment made for a Devory subscription, processed through Stripe.

3. Duplicate and erroneous charges

If you are charged twice for the same subscription period, or charged in error due to a billing system fault, Devory will refund the duplicate or erroneous amount once verified.

4. Statutory cancellation rights (UK consumers)

This section explains Devory's V1 refund approach. It does not limit any statutory rights you may have as a consumer.

If you are contracting as a consumer in the UK, you have a statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your subscription within 14 days of first subscribing, without giving a reason.

When you subscribe, Devory's checkout requires you to expressly confirm that you'd like your Devory access to begin immediately, rather than waiting until the 14-day period ends. If you cancel within the 14-day period after making that request, you will be refunded the amount paid minus a reasonable, proportionate amount for the time your subscription was actually active -- calculated by the number of days that had elapsed compared to the length of your billing period, not by how much of your plan's workspace or member capacity you used. This reflects that Devory's paid tiers are priced for a period of access, not for metered consumption, so using your plan's capacity heavily within the 14 days does not reduce your refund.

This statutory right exists in addition to, and is not replaced by, the discretionary policy in section 5 below. Nothing in this policy is intended to remove any right you have under UK consumer law that cannot be excluded by agreement.

5. Discretionary refunds (outside the 14-day period)

Outside of duplicate or erroneous charges and the statutory 14-day right above, refunds for partially used subscription periods will be considered at Devory's discretion. Devory does not guarantee a fixed refund window beyond what section 4 describes; any further standard refund window Devory adopts will be published here before it takes effect.

6. Technical failure or non-delivery

If a technical failure on Devory's side genuinely prevents you from using the service you paid for, Devory will work to restore access as quickly as reasonably possible. Where restoration isn't possible or doesn't fairly resolve the affected period, Devory will credit or refund the affected time rather than require you to pay for service you could not use.

7. Business customers

The statutory cancellation right in section 4 applies to consumers only. If you are contracting in the course of a business, trade, or profession, that statutory right does not apply to you, and refunds for your subscription are governed by section 5 and any separate written agreement in place, rather than by section 4.

8. How to request a refund

Submit refund requests through the contact form (Billing/Support category) or by emailing dev@devory.app, including your account details and the reason for the request.

9. Processing expectations

Devory processes verified refunds as promptly as reasonably possible. Devory does not commit to a specific number of business days until that process is defined and published here.

10. Relationship to cancellation

Refunds and cancellations are related but distinct: see the Cancellation Policy for how ending a subscription works, separate from whether any amount already paid is refunded. Cancelling future renewal is not the same action as requesting a refund of the current paid period.

11. Disputes and chargebacks

If you believe a charge is incorrect, Devory asks that you contact Devory directly first so the issue can be resolved quickly, before initiating a dispute with your card issuer or payment provider.

12. Enterprise agreements

Where a signed enterprise agreement includes its own refund terms, those terms take precedence over this public policy for that customer.

13. Contact

Questions about this policy can be sent to dev@devory.app.